Frequently asked questions
Product selection, technical documents and project support.
How do I select a product?
Start with the business line and product category, then check the model, specifications and the operating task. For a quotation, include the destination market, quantity, installation conditions and any system interfaces.
Can I use any EAS label with an antenna?
The label, antenna and checkout equipment must use a suitable matching technology and operating frequency. Confirm the exact model and delivered configuration; a related-product link is a selection reference and does not certify compatibility.
What should an RFID project brief include?
Describe the tagged material, read points, tag quantity, host system, required interfaces and destination country. Include metal or liquid exposure and the relevant operating environment. Verify the permitted radio band and test representative tagged items before choosing hardware.
Can every electronic shelf label operate in a freezer?
Check the exact label’s documented operating-temperature range. A normal-temperature model should not be specified for a freezer. Confirm the gateway, mounting and software version for the selected deployment.
What should I confirm for CCTV equipment?
Confirm the camera configuration, power supply, network or signal interface, recording requirements and supported client or recorder. Functions such as recognition or event search may depend on activation and compatible software.
Does a GNSS module provide a complete tracking service?
A positioning module is one part of a device or system. Antennas, power, host interfaces, communications and the application platform must be selected separately as required by the product documentation.
Where can I find product documents?
Open Technical support to read the public references online and download the available files. The document page identifies its language and applicable configuration. An English online summary may accompany an original document in another language.
How do I request technical assistance?
Use the contact form and include the product model, hardware or firmware version if known, a description of the issue and the operating conditions. Do not include account passwords or unnecessary personal information.
Ask a specific question
Include the product model, destination market, required quantity and the operating conditions so we can give you a useful answer.
